Return Policy
Dead on Arrival (DOA)
Minecig guarantees safe delivery of your orders. We exchange all damaged items. Minecig reimburses return shipping charges.
Contact us for a RMA, within 5 days of delivery, and ship products back via the least expensive method.
Product Warranty (faulty / defective over normal use)
Unless otherwise noted on the product page, product warranty is 6 months counted from the date of shipment.
Within 3 months from shipment:
Upon returning, defective items are replaced and shipped back to customers for free. Return shipping reimbursement is USD 40 or 50% of the item’s price, whichever is lower.
In this case, please kindly provide us with proofs as below:
1. The photos of original Minecig.com package with front and back sides
2. The photos or video of the defective item(s)
3. The photos, video showing the mal-function of the defective item(s)
Within 6 months from shipment:
Upon returning, defective items are replaced and shipped back to customers for free. Return shipping reimbursement is unavailable.
Afterwards:
Customers may still send defective items back to Minecig. Minecig passes those items back to their manufactures and helps coordinating the repair. Customers are responsible for shipping charges both ways.
Depending on the problem, fees may be assessed by the manufacturers. Minecig will contact customers before committing the repairs.
Incorrect Description / Wrong Items Mailed
Minecig will exchange the item or fully refund you. Contact us and then ship the products back via the least expensive method, and Minecig covers all return shipping charges.
