Product Warranty
Warranty Information
Please be aware that e-cigarette kits, mods and batteries are made up of different parts and therefore can be subject to different warranty periods. This is in part due to the consumable nature of the products including batteries, clearomizers and disposable kits.
Vape Kits / Mods
Vape kits and mods are covered by a 6 month warranty period from the date of receipt. Accidental damage or damage caused by wear and tear are not covered by this warranty. If the kit has been damaged in anyway, your warranty will also be void. Please contact us to log your problem. You may be required to return the kit or mod for assessment. For an eligible warranty claim we will require the device/mod returned to us within it's original packaging.
Batteries
We offer a 60 day warranty period on all external batteries from the date of receipt. This warranty is void if the battery is damaged due to misuse or mis-handling. General wear and tear is not covered in the 60 day warranty. If you believe your battery is faulty, please contact us stating the fault and we will assess your problem. If the issue is a manufacturers fault we will replace the battery. You may be required to return the battery to us for assessment.
Battery Chargers
All battery chargers sold are covered by a 12 month warranty from the date of purchase. If the charger is deemed to be faulty due to user error or mishandling the warranty will be void. Please contact us to log your problem. You may be required to return the charging unit for assessment.
E-Liquids / Pods / Disposable Vapes / Tobacco Sticks
E-liquids, pods, disposable kits and tobacco sticks are sold in sealed packs and not covered by a warranty. The only exception to this rule is when there is a manufacturing fault with an item. If you believe an item you have received is faulty on arrival please contact a team member within 7 days of receipt of the items. If there is a shipping error on part of the order we will replace the items. On receipt of your order any missing items must be reported to us within 48 hours of delivery to enable us to rectify the issue.
Please note: For any disposable warranty claims, we will require the batch number from the box. We are unable to replace or refund any disposable vape kits without this information. Additional video or photographic evidence may be required. Furthermore, we cannot replace or refund devices that have been thrown away or discarded.
Tanks/Clearomisers/Cartomisers
Tanks and clearomisers are not covered by a warranty as they are a consumable product. However, If the product is deemed faulty or dead on arrival and we are notified within 7 days we will replace or refund the item at our discretion. The item will need to returned to us for inspection by our technical team. We do not offer refunds or exchanges on items where damage is caused by the user.
How to Make A Claim
If you believe you have purchased a faulty product and wish to make a claim please contact our customer support team via email Service@minecig.com ,
live chat
You will be asked to describe the fault in detail, provide order number/proof of purchase and the product batch/serial number.
- minecig will require the faulty product to be returned to us for investigation.
- Following our investigation, if the device is found to be faulty we will replace the item or refund.
- If the device is found not to be faulty, the product will be returned to you with a delivery charge.
